Privacy Policy
This Privacy Policy explains how Paw Space ("we," "us," or "our") collects, uses, and protects information relating to our human clients and their pets when you use our services (including the dog park, pet hotel, dog grooming, day care, pet taxi, and training).
1. Information We Collect
We collect information necessary to provide our pet services safely and effectively. This information may include:
A. Personal Identification Information (PII)
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Contact Details: Name, telephone number, email address, and home or pickup address (for pet taxi and hotel services).
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Booking and Payment: Details related to service scheduling and transactional history.
B. Pet Information
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Identity: Pet's name, breed, age, weight, and microchip number (if provided).
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Health and Behavior: Vaccination records, dietary restrictions, medications, allergies, existing injuries, and specific behavioral notes (e.g., leash reactivity, comfort levels around other dogs).
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Emergency Contact: Information for a trusted contact person or veterinarian outside of our staff.
C. Media and Content
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Photos and Videos: Images and video footage of your dog taken during day care, grooming, or hotel stays.
2. How We Use Your Information
We use the collected information for the following primary purposes:
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Service Delivery: To schedule, confirm, and execute requested services (dog grooming, pet hotel, dog park access, pet taxi, day care, and training).
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Safety and Health: To ensure the proper care and safety of your pet, including responding to medical emergencies and managing group play dynamics in the dog park.
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Communication: To send you updates, service reminders, booking confirmations, and important information regarding your pet's stay or appointment.
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Marketing and Promotion (Media): We use photos and videos of your pet for marketing, social media posts, and promotional materials related to Paw Space. By using our services, you grant Paw Space permission to use images and videos of your pet for these purposes, unless you notify us in writing to opt-out.
3. Data Storage and Security
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We store your data securely, utilizing digital and physical security measures to protect against unauthorized access, disclosure, alteration, or destruction.
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Pet health and behavior records are vital for safety and are kept on file for the duration of your relationship with Paw Space.
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We only retain payment details required for recurring billing (if applicable) and do not store full credit card numbers.
4. Sharing of Information
We will not sell, trade, or rent your personal information to third parties. We only share information in the following limited circumstances:
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Emergency: We will share your pet's health information and your emergency contact details with veterinarians or emergency medical services if your pet requires urgent care.
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Legal Requirements: If required to do so by law or in response to a court order or subpoena.
5. Your Rights and Opt-Out
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Access and Correction: You have the right to request access to the personal information we hold about you and your pet and to request corrections to any inaccuracies.
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Media Opt-Out: If you do not wish for Paw Space to use photos or videos of your pet for marketing or promotional purposes, you must notify us in writing (via email or Whatsapp) at the time of booking or service commencement.
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Data Removal: You may request the deletion of your personal contact information when you cease using our services. Please note that essential safety records may be retained for a reasonable period for liability purposes.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us directly:
Paw Space Management
+62821-3006-0076
Jl. Bypass Ngurah Rai No.728A, Pedungan, Denpasar Selatan, Kota Denpasar, Bali 80222
